Infocenter

Are all the articles in the shop including 19% VAT?

terms and conditions (prices)

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Do I have to pay the 19% VAT even if I order from abroad?

Under the following conditions we do not charge the VAT:

• The delivery and invoice address is outside of Germany in another member state of the european union (EU)
  AND
• The commercial receipient of the invoice declares his valid Value Added Tax Number during the registration at the Online Shop.

If these conditions apply to you the value of goods will be reduced by the german value added tax after registration.

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How can I order at the Badgematic Online Shop?

Please choose the desired articles and add them to your Shopping Cart. Please choose “Check Out” right there. Now you can log in if you already have an account or open one. There you can also give a differing delivery address. You can also log in directly through the customer`s login on our homepage..

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How can I correct my order?

This action is very limited. We are very anxoius to carry out any order as soon as possible. We want you to receive your parts quickly. The best is to contact us directly by phone +49(0)234 29 36 99 so that we can take action if possible yet.

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Is there a minimum order value?

No, there is no minium order value.

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Will I be informed about the processing status of my order?

You will receive an order confirmation from us by email. Additionally we will inform you when your consignment leaves our premises by email.

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Can I check the processing status of my order?

At „Your account“ you can always check the processing status of your order.

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What will happen when a product is not deliverable?

If we are not able to deliver an ordered article you will be informed about that by email. As soon as this article is deliverable again we will supply it later without charging additional transport costs.

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Can my order be shipped to a differing address? (Differing from the invoice address)

We can also ship the goods to a differing delivery address. You can enter this during the order process or directly at “Your account”.

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Is a delivery to a parcel stations or a post office box possible?

No, sorry. This is not possible.

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Which curier do you send with?

What you order from us will be delivered by the German Parcel Service (DPD). Parcels up to 31,5 kg will be shipped by DPD, very small or very voluminous sendings will alternatively be shipped with post or a forwarding agent.

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How quickly will the ordered articles be delivered within Germany?

We handle your order as soon as possible. Depending on the time your order comes in and depending on the condition of payment, products we have on stock leave our premises on the same day, latest on the next working day after income of order or rather receipt of payment. This way you should receive your consignment generally 3-4 working days after income of order or rather receipt of payment.

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Is an express delivery possible?

Yes, we offer this service for a delivery within Germany. An express delivery guaranees that you will receive your order on the next working day (Monday-Friday). Your order has to to be concerning stock articles and has to reach us until 11 a.m. online or by FAX. Additionally you have to advise your order by phone. Alternatively you can call us directly and place your express-order.
» Prices and further information here

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Can I pay for the goods cash on delivery?

It is possible for a delivery within Germany.
» Prices and further information here

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How long does a delivery to foreign countries take?

We handle your order as soon as possible. Products we have on stock can generally be shipped to other european countries within 24 hours after receipt of order or rather receipt of payment. For parcel shipped by DPD you can check the delivery time in the overview Charges for a shipping by DPD within Europe. If you can not find your country in our overview of shipping costs please contact us directly. We gladly inform you about delivery time and charges for shipping.

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What will happen if I am not at home when the courier tries to deliver the parcel?

The DPD driver tries to deliver the parcel 3 times. If you are not at home the driver will leave you a message in your letterbox (already after the first try). You can arrange a new delivery with the help of the number printed on the card – within Germany even online at www.neuzustellung.de.

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Can I follow the status of my consignment online?

If the parts are shipped by DPD you can follow the status of delivery one days after shipment at DPD. Therefor please enter the tracking no. (which we told you in our shipping note) at www.dpd.net. It is not possible to check the status of your consignment when the parts are sent by a forwarding agent or in an envelope by post.

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Can I pick up the goods?

We don`t have a salesroom but anyway you have the possibility to pick up the goods from us after scheduling an appointment.

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What shall I do if I don`t like the delivered goods or if they are defective?

You want to send back the goods? No problem. Goods which were not produced concerning customer`s specifications can be returned in the context of our return policy within 30 days, if you are an endconsumer. The easiest way is to turn to us directly. We will agree further actions and a pick up form you with you together. Of course you will receive your money back. Please don`t send the goods back to us carriage forward. It is more confident for you and of lower costs for us if we commission our courier to pick the goods up from you again..

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How to reach us

Our customer´s service for questions, orders and complaints is available from Monday-Friday 8.00 a.m. – 17.00 p.m. by phone +49-(0)-234-962 906 0 and by email info@badgematic.de.

Direct dial for printed buttons: +49-(0)-234-962 906 020

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Here you find our general terms and conditions

» Badgematic Button GmbH general terms and conditions

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What are cookies and what are they used for at our website?

Cookies are text files. When you visit a website they will be saved on your computer. At our online shop information on the content of your shopping cart will be saved in the cookies. When you visit us the next time these information can be recalled again. If you open an account at us and want to place an order we need your customer`s details. If you have opened an acccount yet you can easily access with your email address and your personal password. The data saved in a cookie save yourself from having to fill out the forms. The created cookies expire after 365 days. Anyway you can administrate the acceptance of cookies at this site with the help our your browser program and even block them.

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Are cookies dangerous?

Indeed there are rumours saying that cookies can be dangerous for your computer. But definitely cookies are not able to take the following actions:

• Cookies can not transfer any computer virus
• Cookies can not read any data from your hard disk
• Your email address can not be found out through the usage of cookies
• There can`t any email be sent unnoticed
• Cookies can not be read by any other web servers

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Do you want to renounce the advantages of our cookies?

The help function in the menu bar of most web servers explains you how you can prevent your webbrowser from accepting new cookies, how you can make your web browser tell you when you receive a new cookie and how to delete all received cookies and how to block them.

Example for Internet Explorer 6.0:

1. Choose „Internet Options“ in the menu point „Extras"
2. Click onto „data protection"
3. Now you can manage if cookies shall be accepted, selected or declined.
4. With „OK“ you confirm your settings

Please regard that you can only use and experience every interesting function at badgematic.de completely if you use cookies. If you add an article to your Shopping Cart our server reades the code out of the cookie and this way memorizes that this article belongs into your shopping Cart. If you visit other websites after your shopping at badgematic.de and go back to our site after that your shopping Cart is still full. This is only possible if you use cookies.

Therefore we suggest you to accept the receipt of cookies!

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What is a SSL (secure socket layer)?

Badgematic.de needs your personal data for different processes. During the process of the log in to your customer`s account sensible data have to be transferred to our server. These data may not get into the wrong hands, therefore we encode them with SSL (secure socket layer). At the moment this is the most common and safest method of data transfer on the internet.

Through the usage of SSL your data are encoded before they are transfered to the Badgematic-Sever so that no third party is able to reconstruct them. By using this method we ensure that the data will only be sent to the server which has requested these data. When the data finally and safely reach the Badgematic server there is a check-up if they are complete and unchanged.

If you use the internet explorer the symbol of the yellow lock at the bottom bar of your browser shows you an encoded data transfer.

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Value added tax number

If we export goods to another member state of the european union we do not charge the value added tax (tax-exempt intra-Community supply) if the commercial receipient in the destination country takes care for the taxation of the turnover with the tax rate of the destination country. We insinuate this condition when the receipient declares his valid VAT no.. This way, by the intra-Community acquisition of goods, the taxation is transferred into the destination country. More information at http://en.wikipedia.org/wiki/Value_added_tax_identification_number

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Shopping cart

Your shopping cart at Badgematic.de

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